At Global Premium Trading, we aim to ensure that every customer is delighted with their purchase. If you’re not completely satisfied, our return policy offers flexible options to make your experience as smooth as possible.

 

Returns & Exchanges

 

• Timeframe: Returns or exchanges are accepted within 30 days of purchase.

• Condition: Items must be unused, in their original packaging, and in the same condition you received them.

• Exceptions: Personalized or custom-made items cannot be returned or exchanged unless they arrive damaged or defective.

 

Process

 

1. Contact Us: Email our customer service team at info@globalpremiumtrading.com with your order number and the reason for the return or exchange.

2. Approval & Instructions: Once approved, we will provide you with detailed return instructions and the return shipping address.

3. Shipping Costs: Buyers are responsible for return shipping costs unless the return is due to damage or defect.

4. Refunds: Refunds will be issued to your original payment method once we receive and inspect the returned item. Please allow 5-7 business days for processing.

 

Damaged or Defective Items

 

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue. We’ll provide a replacement or a full refund, including shipping costs.